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Terms That Govern Your Account on 399dat

Using 399dat — whether you deposit via bKash, Nagad, or Rocket, or simply browse the lobby — means you agree to the terms set out here. Access and eligibility depend on your local law and the regions where our services are available.

Account EligibilityJurisdiction RulesPayment ConditionsAccount ConductPolicy Updates
399dat Terms That Govern Your Account on 399dat
ACCOUNT SECURITY STANDARDS

How 399dat Handles Your Account Data

Account security and data handling are built into how the platform operates, not added as an afterthought. Here is what we do and what you can request.

Data Retention

We retain account and transaction records for as long as required by applicable regulations. You may request a summary of the data we hold by contacting support with your account ID.

Cookie Use

We use session and preference cookies to keep you logged in across devices and to remember your lobby settings. You can clear these via your browser; doing so will log you out.

Account Security

Login is protected by OTP sent to your registered mobile number. If you suspect unauthorised access, contact support immediately to freeze the account before any withdrawal is processed.

Data Change Requests

To update your registered mobile number or linked wallet — bKash, Nagad, or Rocket — submit a request through live chat with identity verification. Changes take effect after review.

LEGAL CONTACT PATHS

How to Reach Us on Legal or Account Matters

For questions about these terms, account restrictions, or eligibility concerns, our support team handles legal and account queries directly. Reach us through the channels below — include your registered mobile number and a brief description of the issue so we can route it correctly.

Live Chat Open the chat widget from any page on 399dat. For legal or account queries, select the Account & Legal category so your message reaches the right team.
Email Support Send detailed legal or account queries to our support address. Include your account ID and the wallet type — bKash, Nagad, or Rocket — linked to your account.
Help Centre Our Help Centre carries the current version of these terms, the account conduct policy, and the withdrawal verification steps — check there first for quick answers.

Common Questions About Our Terms

These are the questions we hear most often about account eligibility, data, and legal conditions on 399dat.

You must be of legal age in your jurisdiction and in a region where online gaming is permitted under local law. Eligibility is your responsibility to confirm — we do not assess local law on your behalf.

No. Deposits must come from a wallet registered in your own name. Using another person's bKash, Nagad, or Rocket account is a breach of our account conduct policy and may result in suspension.

Contact support via live chat or email, request account closure, and withdraw your remaining balance first. Once closed, account data is retained for the period required under applicable regulations.

Send a data request through email support with your account ID and registered mobile number. We will compile the relevant account and transaction records and respond within a reasonable timeframe.

Contact support immediately via live chat and ask for an account freeze. Our team can block withdrawals and new logins while the access issue is investigated and your OTP credentials are reset.

Terms may be updated. We post the revised version on this page with the effective date. Continuing to use the platform after that date means you accept the updated terms.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.