Reference

How 399dat Handles Your Personal Information

Your privacy is part of how we run this platform. When you open an account, make a deposit via bKash, Nagad, or Rocket, or contact support, we collect only what we need — and we keep it secure.

Data collected only as neededSecure account storagebKash, Nagad, Rocket payment data protectedYour rights, clearly stated

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What We Collect and Why

399dat Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you register, we collect your name, contact details, and the payment method you use — whether that's bKash, Nagad, or Rocket. We use this to verify your account, process withdrawals, and respond to support requests. Device data such as your browser type and mobile OS

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is logged automatically to keep your session secure and consistent across devices. We do not sell your personal data to third parties. Retention periods follow applicable local regulations; data tied to financial transactions is kept for as long as required by those rules. If you close
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your account, we will remove non-essential data within a reasonable period, though transaction records may be retained as required. Our privacy practices apply to eligible regions only — whether this service is available to you depends on the laws in your location. We may update this
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policy when our practices change, and we will notify you through your registered contact details when material changes occur. For any questions about what data we hold on you, reach our support team directly.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA SECURITY

How We Protect What You Share

Security is built into every layer of your account. From the moment you top up via bKash or Nagad to when a withdrawal is verified, your data moves over encrypted connections. We apply access controls so only authorised staff can view account records, and we log those access events. Here is what that looks like in practice.

Encrypted Connections

All data between your device and our servers travels over SSL encryption. This covers login, payment steps, and any personal detail you submit through your account.

Payment Data Handling

When you deposit via bKash, Nagad, or Rocket, we store only the reference needed to verify the transaction — not your full wallet credentials or PIN.

Account Access Logs

Every login to your account is logged with device and session data. If something looks unusual, our system flags it so we can follow up with you directly.

Data Retention and Deletion

We keep your data only as long as needed for account operation and legal compliance. Close your account and we begin removing non-essential records promptly.

PRIVACY CONTACT

Reach Us About Your Data

If you want to know what personal data we hold, request a correction, or ask us to delete your account information, contact our support team directly. We aim to respond to all data-related requests within a reasonable timeframe. Availability depends on your eligible region and local law.

Live Chat Start a chat from your account dashboard. Our support team handles data requests, account queries, and wallet verification questions directly through chat.

Email Support Send your data request or privacy question to our support email. Include your registered contact detail so we can locate your account quickly.

Account Settings Some data preferences — like communication opt-outs — can be managed directly inside your account settings without contacting support.

Common Questions About Your Privacy

Here are the questions we hear most often about how 399dat handles personal data. If yours isn't here, reach out through live chat or email.

We collect your name, contact details, and the payment method you register — such as bKash, Nagad, or Rocket. Device and session data is also logged automatically for security purposes.

We do not sell your personal data. We may share it with payment processors like bKash or Nagad to complete transactions, or with authorities if required by applicable local law.

Contact our support team via live chat or email with your registered details. We will confirm what data we hold and provide it in a readable format within a reasonable timeframe.

Yes. Submit a deletion request through support. We will remove non-essential data after your account is closed, though transaction records may be retained as required by local regulations.

We store only the transaction reference needed for verification — not your wallet PIN or full credentials. All payment data is transmitted over SSL-encrypted connections.

Yes. If we make material changes to how we handle your data, we will notify you through your registered contact details before those changes take effect.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoRiver Padma Reels App399dat App

How 399dat Handles Your Personal Information

How We Protect What You Share

Encrypted Connections

Payment Data Handling

Account Access Logs

Data Retention and Deletion

Reach Us About Your Data

Common Questions About Your Privacy

01 What personal data does 399dat collect when I open an account?

02 Does 399dat share my data with third parties?

03 How can I find out what data 399dat holds about me?

04 Can I ask 399dat to delete my personal data?

05 How does 399dat protect my bKash or Nagad payment details?

06 Will I be told if this privacy policy changes?

Privacy Policy

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