Reference

How We Run Things at 399dat

These terms set out what you agree to when you open an account and use our platform. Access and eligibility depend on your local law and the regions we currently serve — read through before you start.

Account-holder agreementbKash, Nagad, Rocket deposits coveredApplies to all device accessBangladesh-eligible regionsSubject to local law
399dat How We Run Things at 399dat
TERMS CONTACT PATHS

Reach Us About These Terms

If any part of these terms is unclear or you need to raise a concern about your account, our support team handles terms-related queries directly. Reach out through any of the channels below and reference your account ID for a faster response.

Live Chat Start a chat from your account dashboard. Available during our published support hours — reference your account ID and the specific clause you're asking about.
Email Support Write to our support address listed in your account settings. We aim to respond to terms and account queries within one business day.
Help Centre Our help centre covers common terms questions — account closure, wallet limits, and eligibility — with step-by-step answers you can check without waiting.
HOW WE HANDLE ACCOUNTS

Account Security and Your Rights

We take account integrity seriously. Here is how we manage the key areas these terms touch — from how your data is held to how you can request changes.

Data Retention We keep account data for as long as your account is active and for the period required by applicable law after closure. You can request a summary of what we hold by contacting support with your account ID.
Account Security Your account is protected by password and OTP verification on login. If you suspect unauthorised access, use the account lock option in settings immediately and contact support to investigate.
Requesting Changes To update personal details or close your account, submit a request through live chat or email. Wallet-linked details — bKash, Nagad, or Rocket numbers — require identity verification before any change is processed.
Who to Contact For any dispute about how these terms have been applied to your account, escalate through email support with your account ID and a description of the issue. We review all escalations within our stated response window.

Common Questions About These Terms

Straight answers to what people actually ask about the terms on 399dat.

Yes. These terms apply regardless of how you access your account — mobile browser, app, or desktop. Device type does not change your agreement or your account obligations.

We may suspend or permanently close your account. Any balance in your wallet at the time of closure is handled according to the relevant clause in the full terms, subject to verification.

No. Deposits must come from a wallet registered in your own name. Transactions from third-party bKash, Nagad, or Rocket accounts may be flagged and the deposit reversed pending verification.

We notify you through your registered account before material changes take effect. Continuing to use the platform after that notice counts as acceptance of the updated terms.

Contact support via live chat or email with your account ID. We'll provide a summary of the personal data we hold within the timeframe required by applicable law in your region.

The same terms apply across all eligible regions. However, access and certain features depend on local law where you are located — eligibility is assessed at the account level, not by city.
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Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.